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Terms and Conditions customer information

(The following terms and conditions also contain legal information about your rights under the Distance Selling and Electronic Commerce Regulations.)

1. Scope

2. Offers and service descriptions

3. Ordering process and conclusion of contract

4. Prices and shipping costs

5. Delivery, product availability

6. Payment arrangements

7. Retention of title

8. Warranty and guarantee

9. Liability

10. Storage of the contract text

11. Privacy

12. Place of Jurisdiction, Applicable Law, Contractual Language

1. Scope 1.1. For the business relationship between

Corinna and Lars Behrendt

Winnfeld Rampe 5

Guest Houses


Production of cosmetic products

56736 Kottenheim

(hereinafter referred to as "Seller") and the Customer (hereinafter referred to as "Customer"), the following General Terms and Conditions apply exclusively in their version valid at the time of the order.


1.2. You can reach our customer service for questions, complaints and objections by phoning +49 (0) 151/22990303 or by e-mail at

1.3. Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither their commercial nor their independent professional activity (§ 13 BGB).

1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.


2. Offers and service descriptions

2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the websites of the seller do not have the character of an assurance or guarantee.

2.2. All offers are valid "as long as stocks last", unless otherwise noted in the products. For the rest, errors remain reserved.

3. Ordering process and conclusion of contract

3.1. The customer can select from the assortment of the seller products without obligation and order these over the button "order" by email.

3.2. The seller then sends the customer an acknowledgment of receipt by e-mail in which the customer's order is listed again and which the customer can print out via the "Print" function (order confirmation). The acknowledgment of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the request.

3.3.The purchase contract is only concluded when the seller ships the ordered product to the customer within 3-5 days, or hand over the shipment has confirmed to the customer within 2 days with a second e-mail, express order confirmation or sending the invoice.

3.4. If the seller allows a prepayment, the contract comes about with the provision of bank details and payment request. If, despite the due date, the payment has not been received by the seller even after renewed request until 10 calendar days after sending the order confirmation, the seller withdraws from the contract, with the result that the order is invalid and the seller has no obligation to deliver. The order is then done for the buyer and seller without further consequences. A reservation of the article in advance payments is therefore for a maximum of 10 calendar days.

4. Prices and shipping costs

4.1. All prices stated on the website of the seller are inclusive of the applicable value added tax. This will be awarded individually at the time of invoicing.

4.2. In addition to the prices quoted, the seller charges shipping for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.


5. Delivery, product availability

5.1. As far as advance payment has been agreed, delivery will take place after receipt of the invoice amount.

5.2. If not all ordered products are in stock, the seller is entitled to partial deliveries at his expense, as far as this is reasonable for the customer.

5.3. If the delivery of the goods fails due to the fault of the buyer despite three times delivery attempt, the seller can withdraw from the contract. Possibly. Payments made are reimbursed to the customer immediately.

5.4. If the ordered product is not available because the seller of this product is not supplied by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for the consideration already provided.

5.5. Customers are informed about delivery times and delivery restrictions (e.g., limitations on deliveries to certain countries) on a separate information page or within the relevant product description.

6. Payment arrangements

6.1. The customer can choose from the available payment methods within and before the order process. Customers are informed about the available means of payment on a separate information page.

6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third-party providers are charged with payment processing, e.g. Paypal. their terms and conditions apply.

6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by default of the appointment. In this case, the customer has to pay the statutory default interest.

6.5. The obligation of the customer to pay default interest does not exclude the assertion of further damages by the seller.

6.6. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.


7. Retention of title Until full payment, the delivered goods remain the property of the seller.


8. Warranty and guarantee

8.1. The warranty is determined by legal regulations.

8.2. There is a guarantee on the goods delivered by the seller only if expressly delivered. Customers are informed about the warranty conditions prior to initiating the order process.

9. Liability

9.1. For a liability of the seller for damages, the following exclusions and limitations apply without prejudice to the other statutory eligibility requirements.

9.2. The seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence.

9.3. Furthermore, the seller shall be liable for the slightly negligent breach of material obligations whose breach jeopardizes the achievement of the purpose of the contract or for the breach of duties whose fulfillment enables the proper execution of the contract in the first place and whose compliance the customer regularly trusts. In this case, however, the seller is liable only for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of obligations other than those specified in the preceding sentences.

9.4. The above limitations of liability shall not apply to injury to life, limb or health, to a defect after assuming a guarantee for the quality of the product and fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. As far as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


10. Storage of the contract text

10.1. The customer can print the contract text to the seller before placing the order by using the print function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the cancellation policy and the information about shipping costs and delivery and payment conditions.

11. Privacy

11.1. The seller processes personal data of the customer earmarked and according to the legal regulations.

11.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) are used by the seller for the performance and execution of the contract. This information will be kept confidential and will not be shared with third parties who are not involved in the ordering, delivery and payment process.

11.3. The customer has the right, upon request, to obtain free information about the personal data stored by the seller about him. In addition, he has the right to correct inaccurate data, blocking and deletion of his personal data, as far as there is no legal duty of retention.

11.4. Further information on the nature, extent, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the privacy policy.

12. Place of Jurisdiction, Applicable Law, Contractual Language

12.1. Place of jurisdiction and place of fulfillment is the place of business of the seller, if the customer is a merchant, legal entity of the public right or public special estate.

12.2. Contract language is German.


1. Ordering process Select the products you would like to order and send us an e-mail with your order. The order must contain the product name and number of the respective product.

2. Enter the complete billing address in the mail and indicate your desired method of payment.

3. Delivery address - if different from the billing address - specify and indicate your preferred shipping method. Please check if all information is correct and read carefully the general terms and conditions and the cancellation policy.

4. Send e-mail and complete the order process. Hereby you make a legally binding offer. You will receive an overview of your order in a row: the selected products, the shipping and billing address and your contact details.

shipping Prices, shipping costs and delivery information: The prices stated on the product pages include VAT and other price components. We deliver only within Germany, Austria, Italy and Switzerland. In addition to the prices quoted, we charge for the delivery within Germany: Euro 5,00 for parcels up to 5 kg, Euro 8,00 for parcels up to 10 kg, to Austria's Italy and Switzerland: Euro 8,00 for packages up to 5 kg, Euro 11,00 for packages up to 10 kg. The shipping costs will be clearly communicated to you in the order confirmation. When paying by cash on delivery, an additional fee of [2, - Euro] is due, which raises the deliverer on site. Further taxes or costs do not apply. The delivery charge includes VAT. The shipping fee can only be finally calculated by weight during the ordering process. Free shipping within Germany takes place from a purchase value of Euro 100,00.

payment schemes are applied We offer the following payment methods. Just choose the optimal payment method for you. The shipping costs depend partly on the chosen payment method. The prices quoted in the respective offers are final prices. They include all price components including any applicable taxes such as value added tax. In the case of cross-border delivery, you may be required to pay additional taxes (for example, in the case of intra-Community acquisition) and / or duties (such as customs duties), but not to the seller, but to the relevant customs or tax authorities. The resulting delivery and shipping costs are not included in the purchase price, they can be accessed via the button "shipping costs" on this page, will be shown separately during the ordering process and are to be borne by you. cash on delivery Please have the invoice amount ready; the deliverer collects upon delivery in cash (no checks). For cash on delivery additional 6.50 EUR COD charges, which are payable directly to the parcel delivery service. On Bill Simply order and pay later. PayPal Safer and quicker to pay with your PayPal account. Here you can also make the payment with your credit card. Payment in advance Please transfer the total amount of your order to our account:

Account owner:

Corinna and Lars Behrendt

Winnfeld Rampe 5

DE - 56736 Kottenheim

Bank details:

Volksbank RheinAhrEifel

IBAN DE60 5776 1591 06261084 11


cash payment Order online and pick up your order from us: by agreement from Monday to Friday Tel: +49 (0) 151/22990303 Free Shipping within Germany (except express shipping) from a total amount of EURO 100,00.

Information about the right of withdrawal for consumers Cancellation A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must contact us: Corinna and Lars Behrendt Winnfeld ramp 5 56736 Kottenheim +49 (0) 151 22 99 0303 by means of a clear statement (for example, a letter sent by post or e-mail) about your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.) To:

Corinna and Lars Behrendt

Winnfeld Rampe 5

56736 Kottenheim

+49 (0) 151 22 99 0303

I / we (*) hereby revoke that of me / us (*)

concluded contract for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) /

received on (*)

Name of the consumer (s) -

address of the consumer (s)

Signature of the consumer (s) (only when notified on paper)

Date ------------- (*)

Delete as appropriate.

Exclusion or premature termination of the right of withdrawal The right of withdrawal does not apply to contracts - to the supply of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded. The right of withdrawal expires prematurely in contracts - for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery; - for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery.


The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal in accordance with Art. the section entitled "Instructions on the right of withdrawal for consumers". Customers are requested to return the item to the seller before returning the item to: Corinna and Lars Behrendt Winnfeld ramp 5 56736 Kottenheim +49 (0) 151 22 99 0303 to announce the return. In this way, they enable the seller to allocate the products as quickly as possible. Customers are requested to send the goods back to the seller as a prepaid parcel and to keep the proof of delivery. The seller refunds the customer on request, the postage costs, unless they are to be borne by the buyer. Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the purchaser's possession, other suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to defective packaging.

Versand & Lieferung
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